Customer Support Hero with Italian

Salary: 2300 бруто BGN
/ месец

Information

Description

We’re immediately hiring an Italian-speaking (with a proficient command of English as well) Support Associate for a quickly evolving company to handle customers’ requests.

What will you do:

  • Resolve customer queries effectively, efficiently, and quickly amplify the voice of the customer by escalating customer feedback and ideas for improvement
  • Impress customers with amazing brand knowledge and champion the brand at all times
  • Works expertly with systems (internal and external) to investigate and resolve customers’ queries accurately and quickly
  • Achieve key metrics, targets, and goals to ensure the highest level of service is delivered to customers & Deliver high-quality standards, personalize communications to customers to fit the customer’s individual style, brand values, and the required brand tone of voice
  • Communicate with customers via email, phone, live chat, and social media and Effectively manage personal performance, taking a proactive approach to continuous personal development and improvement
  • Take ownership of resolving a customer query and deliver on promises, ensuring the customer is kept informed and a positive resolution is achieved in the shortest timeframe possible

Requirements:

  • Previous working experience within a customer service environment and experience in a multinational environment
  • Absolutely fluent level of Italian language – both written and verbal
  • Excellent English language skills (B2+)
  • Excellent knowledge and use of  MS Office applications
  • Excellent communication, negotiation skills, and customer care skills
  • Excellent organizational and problem-solving skills, as well as accuracy and attention to details
  • Ability to work under targets and with deadlines, Initiative, and a willingness to learn
  • Strong time management/prioritization skills and multi-tasking ability

What is in it for you? Glad you asked…

  • Permanent work-from-home.
  • Working on shifts: Monday – Friday in two shifts 10:00-19:00 and 11:00-20:00 on a monthly rotation. 
  • Opportunity to develop your career in a global company
  • Free additional medical and dentist insurance
  • Transportation allowance, Multisport card discount, and Corporate discounts
  • Variety of company events – recognition initiatives, team buildings, monthly fruit days, breakfast, kids days in the office, free massages, and more

Let`s start your new career journey together! 🙂 Send us your updated CV in English. All applications will be treated as strictly confidential. Only short-listed candidates will be contacted.

License for recruitment for Bulgaria: № 2399 / 15.11.2017. License for administration and protection of personal data: № 432025 / 23.10.2017
Keywords: Customer support/ English/ Italian/ Английски/ Италиански/ Chat support/ Email support/ Phone support/ съпорт/ бпо/ BPO

Skills

Recruiter

Юлия Димитрова

Yulia Dimitrova

  • Phone: +359 892 210 112

Apply

Upload CV (doc, docx or pdf)

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Recruiter

Юлия Димитрова

Yulia Dimitrova

  • Phone: +359 892 210 112

Apply

Upload CV (doc, docx or pdf)
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